Today I walked into Staples Office Supply store with my guard up, a chip on my shoulder and eyes narrowed into slits. I was prepared to throw down.
The printer ink cartridges that I had purchased a month ago were defective, but I had already used a cartridge in the box and I didn’t have a receipt. I had no idea how much they honored customer service and I was expecting the worst.
The store manager replaced my cartridges, no questions asked or receipt needed. I am thankful for such a pleasant and swift exchange at Staples and that I left the store without a single incident.
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